Architect · Technical Account Management · Customer Success
Hi, I’m Kris. I design and build resilient business systems.
I’m an architect and technical account manager who specialises in data resilience and AI, mostly on Salesforce. The rest of the time I build free tools, write about recovery and lead a Scout group. Have a wander.
Selected work
Things I’m proud of
DR3™
A recovery readiness framework I co-created, now used by 150+ organisations. One healthcare client went from a 10-day recovery to 3 hours.
Read the story → 02Lab toolRecoverly
Twelve plain-English questions, then a risk assessment and a recovery plan you can actually fill in.
Read the story → 03Lab toolTabletop
Incident exercises with branching decisions, so you find the gaps before a real incident does.
Read the story → 04Lab toolAI-SHIELD
A short assessment of how ready your AI setup is for security and trust questions.
Read the story →The Lab
I like building things, too.
Evenings and weekends I design small free tools for problems I keep running into, and build them with Claude Code. They run in your browser and nothing gets sent anywhere.
Visit the Lab ↗Beyond the day job
A bit more about me
I started in data management at BCS, The Chartered Institute for IT, and have been working with Salesforce ever since: from admin, to architect, to helping build a technical account management team at Own Company from two people to twenty-six. I hold 25 certifications across Salesforce, AWS, Microsoft, ServiceNow, ISC2 and ArcX, among others.
Away from a keyboard, I’ve spent 18 years volunteering with Scouts, leading and managing groups and teams up to District level. It taught me more about calm crisis response than any incident plan has.
The full story →Writing
Things I’ve written
Kind words
What people I’ve worked with say
“Kris's technical expertise, strategic vision, and unwavering dedication make him an invaluable asset to any team.”
“As an effective coach and passionate teacher, Kris equips his clients to have everything they need to recover from any disaster.”
“Dependable, knowledgeable and absolutely brilliant, Kris has a knack for navigating complex situations like a true pro.”
Come and say hello
Always happy to talk about resilience, AI, Scouting, or why your recovery plan is probably a Word doc nobody has opened since 2022.