Hello, I am

Kris McCabe

I am a experienced Application Lead, Developer, Administrator & Solutions Architect.

About me

OVERVIEW

 

I am a highly experienced applications lead, developer, administrator, and solutions architect. I have worked on a number of application implementations, data migrations, and new feature development projects across varying sizes of organisations. 

I am a technical specialist in CRM, ERP, and DTM applications; such as Salesforce, NetSuite, Microsoft Dynamics, Oracle CRM on Demand, DocuSign and Adobe EchoSign. In a number of these technologies I hold professional certifications to the level of implementation expert / consultant.

What makes me different?

Before I became an application development expert, I worked in a range of business functions such as Sales, Marketing, and Customer Services. 

I understand the value that can be added to a business through having a correctly configured or developed application that automates as many processes as possible. Thus saving time, money and man power that can make a business run more efficiently and pro-actively.

But this doesn't stop on an application level - I am also an experienced designing and implementing integrations between your applications, ensuring they work in harmony together. Giving your business the advantage of an application architecture that is truly integrated.

As a result of my experiences - I am well-placed to join virtually any projects, and at any stage.

 


Name: Kris McCabe


Location: Reading, United Kingdom


Nationality: British


 

WHAT I DO?

  • Designed, setup and maintain standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
  • Ensure data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using application specific ETL tools.
  • Create and update users, reports and dashboards to track pipeline/stages for management visibility, while integrating third party apps to core application platforms.
  • Manage ongoing support request and administrative needs of users.
  • Completed a number of application implementations for 25  to 1000 users. 
  • Provide technical leadership to project teams in architectural & solution design.
  • Experienced in working within a range of methodologies such as Waterfall, Agile, and DevOps.
  • Effectively gather business and functional requirements.
  • Excellent communication skills and able to explain complex technical solutions to all levels of stakeholders.
  • Strong problem-solving skills.
  • Able to deliver technical assurance to complex developed solutions.
  • Design, develop and maintain the integration architecture.
  • Develop connections to web services through custom SOAP and REST API.
  • Hold strong understanding and experience in setting up integrations using Jitterbit Harmony and MuvData (Bothe on-premise and cloud).
  • Expert understanding of accessing API's of a number of applications, including:
    • Salesforce Lightning API
    • Salesforce Force.com API
    • NetSuite: SuiteTalk API
  • Experienced in setting up and deploying Single-Sign-On (LDAP, SAML, ADFS).
  • Monitor adoption rates and respond as needed providing training sessions, communication and documentation as needed.
  • Provide training for new users and updates for others per new releases/capabilities.
  • Keep up-to-date on technology trends, developments & best practices.
  • JavaScript
  • C#
  • IronPython
  • Apex
  • VisualForce
  • SuiteScript 1.0
  • SuiteScript 2.0
  • HTML 5 & CSS
  • PHP

Resume

experience

  • June 2016 - Present

    Application Lead – NetSuite & CRM Apps

    IRIS Software Group
    Datchet, United Kingdom

    Hands-on technical role with focus on delivering the new CRM, ERP, DTM, and productivity applications, as part of a major business transformation programme. The applications in this domain include: NetSuite, Marketo, Callidus Cloud CPQ, DocuSign, Microsoft Azure AD, and Office 365.

    I also look after some of the existing applications within the business, which include: Salesforce, Pardot, DotMailer, and advisory support for a Microsoft Dynamics platform.

    Working with other Application Leads, I advise the Technical Design Authority on strategic architectural design, as well as contribute to setting information security policies.

    I am a senior stakeholder to the transformation programme delivery team providing technical assurance, solution design, development, and application architectural principles. Coupled with expert knowledge of applications, I ensure the final developed solution meets requirements gathered in the design phase.

    I am also the resident expert in developing in the following languages: JavaScript, Apex, SuiteScript 1.0, SuiteScript 2.0, C#, IronPython, and most front end scripting (HTML, CSS, PHP).

    I ensure availability and security of data through efficient monitoring and access controls within the domain I own.

    In addition, I back-up the resident integrations Application Lead by providing development for custom REST & SOAP API’s – both using direct web services and IPaaS platforms such as Jitterbit Harmony and MuvData.

  • January 2015 - June 2016

    Business Systems Engineer & Salesforce Administrator

    Opsview Limited
    Reading, United Kingdom

    I provided innovative technical solutions for a growing global business’ application architecture. I was responsible for owning the application domain, which included: Salesforce, Salesfusion, Intacct, Marketo, and to provide back capability for the software licensing provisioning system – Gemalto EMS.

    Working with other technical and business stakeholders, I advised on development priorities, solution designs, and resourcing on the Business Systems Operations Team (Technical Design Authority).

    Whilst in this role, I led the development activity that vastly updated the existing Salesforce platform with the aim to provide a more seemless and simplified experience. This was achieved by upgrading integrations to software licensing, refactoring code to be more efficient (JavaScript and Apex), applying declarative and programmatic automation to streamline time intensive business tasks, and providing user training as well as general user support in the UK and US.

    As a key part of my role, I would provide stakeholders technical proposals based on the detailed business requirements gathered. At each stage of development, I would lead customer reviews, create/update support and solution design documentation.

    As required, I would also carry out complex data transformation loads by using ETL’s such Apex Data Loader, Jitterbit Data Loader, and OnDemand Tools.

    In addition, I was also the nominated Data Protection Officer for both UK and US entities of the company, ensuring compliance and handling of data protection issues in line with local legislation.

  • September 2012 - January 2015

    Data Manager & Salesforce.com Administrator

    BCS, The Chartered Institute for IT
    Swindon, United Kingdom

    Managed applications and data security, system configuration, declarative (point-and-click) and programmatic automation to ensure maximum optimisation and performance for the following systems: Salesforce, Oracle CRM on Demand, ConversationalCRM, Pardot, DotMailer, and DocuSign.

    Developed and maintained a flexible data management plan over various data sources within the Sales and Marketing departments.

    Carried out data analysis, modelling, and blending to provide useful customer insight to aid business decision making.

    Created end-to-end solution designs to meet business requirements and oversee development, as well as implementation, in line with change control request procedures and governance.

    Undertaken configuration work where needed on the application systems within the domain and liaise with third parties to ensure that service levels are delivered.

    Ensured that all relevant stakeholders are consulted and approvals obtain for all elements of the solution architecture (applications, technical, infrastructure, data, process).

    Led and advised a number of data migration and CRM implementations in an effort to pull together disparate systems into one single application.

  • March 2010 - September 2012

    Business Development Executive / Internal Account Manager

    BCS, The Chartered Institute for IT
    Swindon, United Kingdom

    Delivered account management and opportunity development to existing SME accounts.

    Engaged with senior management and board level decision makers to offer bespoke consultancy and CPD solutions for IT Professionals

    Responsible for a revenue target of £15K per quarter, whilst focused on delivery of high customer satisfaction and relationship management.

    Acted as system administrator for Oracle CRM on Demand, managing system changes and development to automate manual sales processes.

    Acted as project specialist for a data migration and integration project to bring 3 business divisions together in to 1 CRM System.

  • January 2007 – March 2010

    Business Development Executive / Customer Care Specialist

    Jaywing (formerly GasboxDMG and HSM Ltd)
    Swindon, United Kingdom

    In this role, I worked for a leading digital marketing group specialising in B2B and B2C lead generation, appointment setting, customer care / technical support and online/telephone sales.

    Whilst in this role I have been involved in a number of campaigns as an experienced business developer. During my time I passed training and certifications in: BTEC Business – Contact Centre Supervisory, and NVQ Contact Centre Operations Level 3.

education

  • September 2002 - July 2005

    The John Bramston College

    Witham, United Kingdom

    AVCE Business (Double Award) – Grade B/C

    Design and Technology: Resistant Materials (A Level) – Grade D

    Information Communications Technology (AS Level) – Grade E

  • September 1998 - July 2002

    The John Bramston School

    Witham, United Kingdom

    10 GCSE’s including Maths, English, and Science – Grade C and above.

Applications

CRM

Salesforce
100%
NetSuite CRM
100%
Microsoft Dynamics CRM
90%
Oracle CRM on Demand
90%
sugar crm
90%
capsule crm
80%

ERP

NetSuite ERP
100%
Financial force
90%
Sage
80%
Callidus Cloud CPQ
80%
Microsoft Dynamics ERP
70%
Intacct
65%

DTM & Productivity

DocuSign
100%
Pardot
100%
Marketo
100%
DotMailer
95%
Office 365 / azure ad
90%
Adobe echoSign
85%

Certifications

SALESFORCE CERTIFICATIONS

OTHER CERTIFICATIONS

 

BCS Foundation Certificate in Agile

Certified DocuSign Administrator

Jitterbit Foundation Certified

IDM Data Management Award (Award DM)

ADDITIONAL TRAINING

 

NetSuite Admin Essentials

NetSuite Sales Force Automation

NetSuite Suite Flow Fundamentals

NetSuite SuiteTalk Web API 

NetSuite Analytic Reports

NetSuite SuiteScript 2.0 for Developers (JavaScript & C#)

Callidus Cloud: Configure Price Quote: Foundation

Callidus Cloud: Configure Price Quote: Intermediate

Callidus Cloud: Configure Price Quote: Advanced

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